Contact Us

Customer Service Hotline

Call Groupama Customer Service Hotlineat 0 850 250 50 50 to get information about our products and perform insurance transactions.

Groupama Customer Service Hotline Menu Steps:

Call the Groupama Sigorta Customer Service Hotline to:

  • get information on your current insurance policy;
  • make a claims request;
  • get information on your claims file;
  • get loss adjuster information;
  • get information on contracted repair service dealers;
  • reach the customer hotline for vehicle- and household-related requests, such as towing, car rental and locksmith;
  • get information on contracted health institutions;
  • update contact information;
  • get general information on Life and Ferdi Kaza Insurances;
  • lodge your requests, suggestions and complaints.

Call the Groupama Customer Service Hotlineat 0 850 250 50 50 to get information about our products and perform insurance transactions.

Groupama Customer Service Hotline Menu Steps:

  • Dial (0) for Ambulance and Medical Assistance;
  • (1) for Insurance;
  • (2) for Private Pension Contract and Life Insurances;
  • (1-0) for Car Rental, Towing, Ambulance and other Assistance Services;
    • (1-0-1) for Ambulance and Medical Assistance;
    • (1-0-2) for Vehicle Assistance Services;
      • (1-0-2-1) for Car Rental and Roadside Assistance;
      • (1-0-2-2) for Casco Mini Repair;
  • (1-0-3) for Household Assistance;
    • (1-0-3-1) for Electricity and Water Installations, and Window and Assistance Services;
    • (1-0-3-2) for Household Mini Repair;
    • (1-0-3-3) for Combi Boiler and A/C Maintenance;
    • (1-0-3-4) for Minor Household Services;
  • (1-0-4) for Workplace Assistance Services;
  • (1-1) to make a Claims Request;
    • (1-1-0) for Oto Ekspress’O Advantages and information on Contracted Service Dealers;
    • (1-1-1) to make a Claims Request;
  • (1-2) for information on your Claims File;
    • (1-2-1) for information on your Casco, MTPL and Household Claims Files;
    • (1-2-2) for Loss Adjuster Information;
    • (1-2-3) for your other Claims Files;
  • (1-3) for our Health Services;
    • (1-3-1) for Production Underwriting Transactions;
    • (1-3-2) for your Claims and Authorization Requests;
    • (1-3-3) for Travel Health Policy Transactions;
    • (1-3-4) for the Broker Assistance Hotline;
    • (1-3-5) for Assistance and Dental Packages;
  • (1-4) for information on our products and services;
    • (1-4-1) for your health policies;
    • (1-4-2) for your Casco, MTPL, Household and other policies;
  • (1-5) to forward suggestions and requests to the Customer Satisfaction Department;
  • (2) for Private Pension Contract and Life Insurance Transactions;
    • Dear customer, as per the resolution dated February 23, 2018 by the Undersecretariat of Treasury and dated March 1, 2018 by the Capital Markets Board, private pension contracts were transferred to Fiba Pension on March 31, 2018. Call the Fiba Pension Call Center at 444 82 88 for information on your private pension contract. This line is used to provide assistance only for Life, Saving Life and Ferdi Kaza (Personal Accident) Insurances.
    • (2-1-1) for Individual Saving Insurances;
      • (2-1-1) for Individual Saving Insurance
      • (2-1-2) for Life Insurances;
      • (2-1-3) for Ferdi Kaza Insurances;
      • (2-1-4) for your suggestions and requests;

Call the Groupama Sigorta Customer Service Hotline to:

  • get information on your current insurance policy;
  • make a claims request;
  • (1-2) for information on your Claims File;
  • get loss adjuster information;
  • get information on contracted repair service dealers;
  • reach the customer hotline for vehicle- and household-related requests, such as towing, car rental and locksmith;
  • get information on contracted health institutions;
  • update contact information;
  • get general information on Life and Personal Accident Insurances;
  • provide your requests, suggestions and complaints.